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The Affordable Care Act (ACA) mandates that all nursing facilities must have a compliance program by March 23, 2013. While large companies have had compliance programs for many years, smaller chains and single homes may not have yet established a formal plan. Given the fact that compliance is a concept well known and well-practiced in most nursing facilities, adoption of a "compliance program" should not be an overwhelming task. Rather, it is a matter of identifying what aspects of the program are already largely in place and which aspects need to be further developed and then designed into a program that makes sense for your organization.

Learning Objectives:

1. Understand how a strong Corporate Compliance & Ethics Programs improves quality;
2. Know the first steps to take in developing a Corporate Compliance & Ethics Program;
3. Learn the 7 elements critical to implementing an efficient Corporate Compliance & Ethics Program; and
4. Focus on screening and internal monitoring and auditing elements - - both critical elements to the government.

This product offers the viewer 1 credit hour.

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Much of your communication with customers and colleagues involves electronic interactions. As theses interactions could potentially be around forever, they need to be effective and professional. Learn best practices for creating effective e-mails and other electronic communications.

About the presenter:
Barry Himmel has been senior vice president at Signature Worldwide since 1996. During his tenure, Barry modified Signature's hospitality training programs to apply to other industries. Prior to joining Signature

Worldwide, Barry worked for CompuServe, Inc. as manager of customer service quality; and Information Dimensions as a trainer, training manager, manager of customer service, and director of sales and marketing support. He is a frequent speaker at industry and educational events, and has written numerous articles on training.

The US Department of the Treasury issued a final rule in December 2010 announcing that all federal benefit and non-tax payments must be paid electronically. This webinar will discuss how providers can comply with the new regulation in their facilities with their residents. This is a one-hour webinar but we have scheduled additional time for questions as needed

Learning Objectives:

1) Understand new rules requiring federal benefit payments to be made electronically by 3/1/13;

2) Learn how the rules will affect NF's current benefit deposit procedures;

3) Identify the role of financial institutions;

4) Discuss various NF scenarios and understand the actions necessary for compliance; and

5) Know how NF's can help convert residents funds to direct deposit.

This product offers the viewer 1 credit hour.